At Calkia, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free refund policy to make the process as smooth as possible. Please note that some products may have different refund policies due to their nature, and those policies will be listed on the product page.
General Refund Policy:
If you are not satisfied with your purchase, you may return the product for a full refund within 7 days of receiving it. The product must be unused and in its original packaging. To initiate a refund, please contact our customer service team at [email protected] with your order number and the reason for your return. We will provide you with a return shipping label and instructions on how to return the product. Once we receive the product, we will issue a refund to your original payment method or wallet within 3-5 business days.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the product. We will arrange for a replacement product to be shipped to you free of charge or issue a refund for the full purchase price, including any shipping fees.
Late or Missing Refunds:
If you haven't received a refund within the expected timeframe, please check your bank account and contact your credit card company if necessary. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at [email protected].
We reserve the right to refuse a refund if the product has been used or damaged by the customer. Shipping fees are non-refundable unless the product is defective or damaged.
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at [email protected]. Our customer service team is always happy to help.